These Terms & Conditions (“Terms”) are an agreement between you and Storesy (“Storesy”, “we”, “us”, “our”) for the use of www.storesy.my, the Storesy application, and any related services (together, the “Service”).
By requesting an invite, creating an account, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. Who we are
Storesy is an e-commerce platform built and operated in Malaysia. The Service is currently offered as a private, invite-only beta. If you use Storesy on behalf of a business, you confirm that you have authority to bind that business to these Terms.
2. The private beta
The Service is in beta. That means it is still being built and tested, and parts of it may change, break, or disappear.
- Access is by invite only, and we may accept or decline requests at our discretion.
- Features, limits and interfaces may change without much notice.
- We do not guarantee uptime, availability, or that data will never be lost. Keep your own copies of important content.
- Any pricing for the beta will be shown to you before you are charged. Charges will not apply retroactively.
- We may end the beta or a particular store’s access at any time. We will try to give reasonable notice where we can.
If you send us feedback or suggestions, you allow us to use them to improve the Service without obligation to you.
3. Your account
You must be at least 18 years old and able to enter into a binding contract to use Storesy. You agree to provide accurate account information, keep your login credentials secure, and tell us promptly if you suspect unauthorised access. You are responsible for activity that happens under your account. Unless we agree otherwise in writing, one account covers one person or business.
4. Your store and content
You keep ownership of the content you put into Storesy — product details, photos, page copy, prices and branding. You give us a non-exclusive licence to host, store, reproduce, display and transmit that content only as needed to run the Service for you and your customers.
You are responsible for your store, including:
- the accuracy of product descriptions, prices, stock and delivery promises;
- fulfilling orders, handling returns, refunds and customer service;
- taxes, licences, and any rules that apply to what you sell;
- making sure you have the rights to use the images, names and content you upload.
When a customer places an order through your store, you are the seller. Storesy provides the storefront and order tools; it is not the seller, manufacturer or importer of your products. You are responsible for handling your customers’ personal data lawfully, including under Malaysia’s Personal Data Protection Act 2010 (“PDPA”). Our Privacy Policy explains how we handle data on your behalf.
5. Orders and payments
Storesy validates every order against the prices and products stored in your dashboard. If a page’s displayed price no longer matches, the order may be refused and the customer asked to reload the page. This protects you from stale screenshots and outdated prices.
Unless we expressly say otherwise in writing, Storesy does not process payments, hold funds, or act as a payment intermediary. You collect payment through the method you choose, and your relationship with any payment provider is between you and that provider. You are responsible for refunds, chargebacks, taxes and receipts.
6. Email and integrations
If you connect Gmail, you authorise Storesy to send email from that account using Google’s send-only permission. You are responsible for the content you send and for having a lawful basis to email your customers. Your use of Gmail is also governed by Google’s terms. You can disconnect the integration at any time; we may revoke access if it is abused.
Other integrations may be offered from time to time. Their providers’ terms apply in addition to these Terms.
7. Acceptable use
You agree not to use Storesy to:
- break the law, infringe intellectual property, or sell stolen or counterfeit goods;
- sell prohibited or heavily regulated products without the required licences;
- commit fraud, deceive customers, or misrepresent prices, origin or availability;
- send spam, malware, phishing messages, or unlawful content through the Service;
- probe, scan, overload, reverse engineer, or bypass rate limits or security controls;
- scrape other stores’ data, impersonate someone, or misuse another person’s account;
- use the Service in a way that harms Storesy, Cloudflare, or other users.
We may investigate suspected misuse and co-operate with authorities where required.
8. Our platform
Storesy and its licensors own the Service, including the software, design, brand, logo and documentation. We give you a limited, non-exclusive, non-transferable right to use the Service during the beta, subject to these Terms. You may not copy, resell, sublicense or create a competing service from it. All rights not expressly granted are reserved.
9. Availability and changes
We aim to keep Storesy running smoothly, but the beta is provided on an “as available” basis. We may perform maintenance, change features, impose limits, or temporarily suspend the Service. We are not liable for interruptions caused by factors outside our reasonable control, including your connection, Cloudflare, or third-party providers.
10. Suspension and termination
You can stop using Storesy whenever you like. We may suspend or terminate your access if you breach these Terms, create legal or security risk, fail to pay amounts due, or if we discontinue the beta. Where practical, we will give notice and a reasonable chance to export your store content. After termination, we may delete your data in line with our Privacy Policy.
Obligations that by their nature should survive termination — including payment, liability, indemnity and governing law — will continue to apply.
11. Disclaimers
To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, and non-infringement. We do not promise that the Service will be uninterrupted, error-free or secure, or that it will generate sales. You are responsible for keeping backups of content you cannot afford to lose.
Nothing in these Terms excludes or limits any right you have under the Malaysian Consumer Protection Act 1999 or other law that cannot legally be excluded.
12. Limitation of liability
To the extent permitted by law, Storesy is not liable for indirect, incidental, special, consequential or punitive loss, or for lost profits, revenue, goodwill, business, or data, arising out of or in connection with the Service. Our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the claim, or RM100 if you have not paid us anything.
13. Indemnity
You agree to indemnify and hold Storesy harmless from claims, losses, liabilities and expenses (including reasonable legal fees) arising from your store, your content, your products or orders, your breach of these Terms, or your violation of another person’s rights or the law.
14. Governing law
These Terms are governed by the laws of Malaysia. Disputes are subject to the exclusive jurisdiction of the courts of Malaysia, unless applicable law requires otherwise.
15. Changes to these terms
We may update these Terms as the beta evolves. The “last updated” date at the top will change, and we will give reasonable notice of material changes — by email, in the product, or on this page. Continuing to use Storesy after a change means you accept the updated Terms.
16. Contact
Questions about these Terms? Email hello@storesy.my and a human will read it.
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